Consulting Experience

Hillside Trauma Psychology - Los Angeles, CA July 2018 - Present

• Developed business growth plans, created HR processes, managed property development.

Proctor and Gamble - San Jose, Costa Rica December 2017

• Conducted an Appreciative Inquiry intervention to boost principle-based decision making in HR.

Mersen - Lyon, France September 2017

• Developed benchmarks, strategic path, and maturity model to establish a corporate university.

The World Bank - Washington, DC April 2017

• Lead a Flawless Consulting team to discover solutions for productivity and service growth.

PROFESSIONAL EXPERIENCE

Apple, Inc. 2001 - 2023

HR Project Manager - Remote 2023

• Operationalized, standardized, and centralized a fragmented global ER practice.
• Extended Drupal-based CMS, styled, published, sourced, and maintained ER reference library.
• Developed first training modules for ServiceNow/ERBP systems and published to Adobe LMS.
• Created new process with global stakeholder collaboration for ER off-boarding.

Manager, People & Performance - Glendale, CA 2022

• Pioneered position, implemented change management and leadership development plans.
• Converted leadership team to coaching model for performance management.
• Propelled 7X increase in leadership team’s daily coaching sessions KPI within 6 months.

Manager, Operations & Support - Glendale, CA 2019 - 2022

• Simultaneously lead two teams on divergent success paths customized for their size and work scopes.
• Implemented new delivery services, oversaw safety, facilities management, and visual merchandizing.
• Flipped team’s employee satisfaction NPS from -20 to 100 in one 6-month cycle.

Manager, Sales, Hiring & Training - Glendale, CA 2015 - 2019

• Created regional hiring pipeline, ensured candidate experience, supervised training development.
• Drove team sales and customer service KPIs through solution-based methods.

Manager, Scheduling - New Orleans, LA & Oakbrook, IL 2013 - 2015

• Pioneered role, developed and shared process for efficient resource use, cut time spent by 50%.
• Controlled 50,000+ quarterly hours within 0.05% accuracy with audit to design feedback loop.

Lead Genius - Chicago, IL May 2005 - April 2013

• Scaled service team 3X, developed and delivered large group trainings and meetings.
• Managed IT for store and theater systems, wrote technical manuals for business sales.
• Developed workflows and employed data analysis to drive highest flagship productivity.

Genius - Chicago, IL August 2001 - May 2005

• Prescribed solution-based sales, solved technical problems, drove customer delight and NPS.